Refund Policy

Returns and Cancellations​

​

What happens if I want to cancel an order?

​

We try to ensure the shortest possible delivery time.

In order to be able to offer you a fast delivery service. This means that unfortunately it is not always possible to cancel your order.

Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, TraumaMX reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.

 

Returns

​

Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us within 14 days of receiving your item. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".

​

Before placing your order, please be careful to check product size information. Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that items size information. If you receive garments that do not measure what we say, please head to contact us where our customer service team will be happy to help.